Frequently Asked Questions

Shipping Questions

How long does shipping take?

In Canada: 

Standard Shipping will take 3-9 business days

Express Shipping will take 1-3 business days

In the US:

Standard Shipping will take 4-10 business days

Express Shipping will take 2-4 business days

*Please note that remote areas may experience longer delivery times

Do you provide tracking information?

Yes. Once your order has shipped, you will receive an email with the tracking information and receive updates on where your package is.

Do you ship internationally?

Currently, we only ship products within the US and Canada. If you’re from another country and are looking to purchase, send us an email at hello@shopdermatech.com and we’ll let you know when we expand to your country!

Where are the orders shipped from?

Orders are shipped from the Greater Toronto Area using Canada Post, so your product won't take long to arrive!

IPL At-Home Hair Removal Kit

What is IPL?

IPL stands for intense pulsed light. Similar to laser, it is a type of light therapy used to get rid of unwanted hair. During treatments, hair follicles are exposed to intense flashes of light which disrupt the hair growth cycle, leading to permanent hair removal in the desired area over time. IPL is also used to treat wrinkles and spots.

Am I suitable for IPL?

The process of IPL therapy starts off with a device emitting an intense flash of light. This light gets absorbed by the melanin (dark pigment) in your hair follicles. Because of this, people with very light hair will not be able to see results since their hair does not contain enough melanin. On the other hand, people with the darkest of skin tones will not be suitable as the device may target the skin rather than the hair follicles. 

How long will it take before I start seeing results?

You will see a noticeable difference in just 2-3 weeks, and full results within 8-12 weeks, depending on your hair situation.

Can I tan while doing IPL treatments?

The process of IPL therapy starts off with a device emitting an intense flash of light. This light gets absorbed by the melanin (dark pigment) in your hair follicles. A tan will bring the melanin in your skin up to the surface, which can put you at greater risk of a laser burn. It's best to wait 2-3 weeks or until your tan lines have faded before conducting a treatment in the exposed area. 

Is there a how-to video for the IPL kit?

Yes, check out our quick how-to on Instagram Reels here

Do I need to shave before each IPL treatment?

Yes, you should shave the desired areas before using your handset OR ensure that your hairs are less than 2mm long. This is to ensure that the IPL light reaches the root of your hair rather than just the ends. Make sure not to tweeze, wax or epilate the desired area because this will take away the root of the hair follicle.

Is the DermaTech IPL hair removal device safe to use?

Short answer: yes! DermaTech Skincare's IPL device is approved to carry a CE mark, meaning that this product meets EU standards for health, safety, and environmental protection. We also have an FCC certification meaning the product has been tested to comply with FCC standards, approved in the US. Lastly, our device is RoHS complaint, meaning it is free of any hazardous materials.

Can I use DermaTech products if I have a severe skin condition?

Consult with your doctor or skincare professional if you have any pre-existing skin conditions before using the DermaTech Microdermabrasion Kit.

Microdermabrasion Kit

What is microdermabrasion?

Microdermabrasion uses a combination of vacuum suction and exfoliation to polish away dead skin cells and unclog pores revealing a softer and smoother complexion. It also boosts the production of collagen, which will reduce fine lines, prevent wrinkles, and improve the skin's elasticity.

Am I suitable for microdermabrasion?

Microdermabrasion is suitable for most skin types. Your treatment can be customized by adjusting the suction level to suit your comfort. Always start your treatment with the lowest suction and increase as needed. If you're using chemical peels or products containing hydroxy acids, malic acid, lactic acid or retinoids, it is recommended you wait one week before using your handset.

Is microdermabrasion painful?

Microdermabrasion is a very comfortable, non-invasive skin treatment. The sensation when having a microdermabrasion treatment can be compared to that of an exfoliating scrub combined with a light facial massage.

How often should I use my microdermabrasion kit?

1-2 treatments per week is all that you need for softer and smoother skin. When used on a consistent basis, you will continue to see results and a more refined complexion.

How do I clean my microdermabrasion device and how often?

Gently remove the device head and rinse it in warm, soapy water. You must clean this after every use. 

Can I do microdermabrasion treatments on the face and body?

Microdermabrasion is usually applied to the face, but can also be effective when used on other problems areas such as the back, arms and shoulders.

Do I need to replace the battery of my device?

No. You can recharge your device easily using the USB cable included.

Can I use DermaTech products if I have a severe skin condition?

Consult with your doctor or skincare professional if you have any pre-existing skin conditions before using the DermaTech Microdermabrasion Kit.

Got more questions?

Feel free to send us a DM on Instagram or send us an email with your question. We'll get back to you as soon as we can!

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