Welcome to our Help Centre! Hopefully we can answer all your questions!

Help Center

Frequently Asked Questions

Do you ship internationally?

How long does shipping take?

Where are the orders shipped from?

Do you provide tracking information?

What is your shipping policy?

What is your refund policy?

What is IPL?

Am I suitable for IPL?

How long will it take before I start seeing IPL hair removal results?

Can I tan while doing IPL treatments?

Is there a how-to video for the IPL kit?

Do I need to shave before each IPL treatment?

Is the DermaTech IPL hair removal device safe to use?

What is microdermabrasion?

Am I suitable for microdermabrasion?

Is microdermabrasion painful?

Do I need to replace the battery of my DermaTech microdermabrasion device?

How do I clean my microdermabrasion device and how often?

How often should I use my microdermabrasion kit?

Can I do microdermabrasion treatments on the face and body?

Can I use DermaTech products if I have a severe skin condition?

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